Pitiful. I dropped off 2 medicine bottles for refill as well as a new prescription. The girl has the bottles in her hand and asks if I've ever had a prescription filled there before. "Yes, the ones you're holding in your hand"....I come back a couple of hours later and she doesn't give back my change. I pull around and ask for my change...."I put it in the bag"...where do you shop that you receive your change dropped in the bag? Then I get home and hand the medicine to my husband. I tell him to make sure he reads the pamphlet in the bag since one of the meds is new to him. I then notice its a partial fill. That means out of the 5 days he's suppose to take the medicine, I received 3 days worth. I called Rite Aid and asked why there was a partial fill and the person who answered says "more than likely we didn't have enough to fill the prescription." Shouldn't you have shown the customer the courtesy of giving that information?...she says its a new girl at the window. Train her. Its not her fault that she doesn't know any of this info. 3 strikes....one customer.
Worst pharmacy I've ever been to. Started constantly losing prescriptions, requiring me to go back to my doctor to get another. Today I was told that my son's insurance was no longer accepted since May. 1. It's the same insurance as mine, and they still filled mine. 2. When I asked how that I'd received medicine from them the last 6 months, I was told I couldn't have and that I was wrong. They couldn't explain the empty bottles filled at their store just 2 weeks ago. 3. This medicine was needed badly, but I was told the night before it wasn't ready. Now I'm told they can't fill it due to no accepting that insurance for 6 months. I was never called, nor allowed to buy the medicine at cost. This leaves me going back to the doctor and waiting on another pharmacy while my son gets more ill. Would do 0 stars if I could.
Very expensive
Rite Aid is a US Pharmacy based in Grayson, Kentucky. Rite Aid is located at 100 South Carol Malone Blvd, Grayson, KY 41143, USA.
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